COVID-19Using Ria

Covid-19 Update: a Message from Ria Money Transfer

— 2 min read

Illustration of two people sitting at a desk, both wearing white face masks and working on laptops amid a covid-19 update. They are seated on either side of an empty chair, with a small plant off to the right on the ground. The background is a light grey color.

Dear customers, in the face of the COVID-19 crisis, we want to reassure you that our services remain active and that we have multiple teams closely monitoring the situation to ensure we continue delivering the best possible service.

As governments implement measures to contain the spread of COVID-19, first-necessity services like money transfers will remain available to customers around the world. In extraordinary situations such as this one, remittances represent a lifeline for millions of families around the world. Today, more than ever before, primary providers living overseas need the means to continue supporting their loved ones back home. 

Ria has taken all necessary measures and precautions to ensure it is doing its part in preventing the spread of the virus, while also providing vital money transfer services to its customers. As of this week, most office-based workers have moved to telecommuting, and retail employees are receiving updated guidelines and protocols to protect their health and that of their customers. 

For greater comfort, digital services (our website and the Ria Money Transfer app) remain available as usual to customers online. If you still haven’t done so, go ahead and download our app for iOS or Android now.

Most stores and agent locations remain open, although some may be operating under restricted schedules in compliance with local regulation. Updated store hours are available on Google Maps. In addition, customers in the United States can access our services through Walmart2World. 

“We understand that this is a critical time for you and your family, and we will do all we can to help you support your loved ones through this crisis,” shared Juan Bianchi, CEO of Euronet’s Money Transfer Segment. “We are here to reassure you that you can count on us and our services during this trying time.” 

With multiple teams closely monitoring the situation, the company has implemented several contingency plans meant to minimize disruptions that could arise as the situation progresses. Ria’s customer service representatives are also available to answer any questions or concerns. For more information, please visit riamoneytransfer.com. 

About the author

Gabrielle van Welie

Gabrielle van Welie

Gabrielle van Welie is Ria's Global Content Manager. Originally from Dominican Republic, she specializes in the cultural impact of remittances and migration across the globe.

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